STREAMING FAQs
Streaming at TheatreSquared
We’re delighted you’re joining us for a high-definition streaming performance from the comfort of your home!
How do I view my streaming performance?
You’ll receive an email with a discrete link to a password-protected site during the week before your show. On the day of your performance, you’ll receive a reminder email. Your password is activated 1.5 hours before your scheduled performance.
Use your discrete link to watch on your laptop, tablet, mobile device—or, mirror the show to your smart TV.
We recommend that you access your link at least 10 minutes before the performance begins. If you have not received your link at least 3 hours before your scheduled performance start time, please email us support@theatre2.org or call 479.777.7477.
What technology will I need to access the streamed performance?
All you need is an internet connection and a computer or mobile device.Who do I contact if I'm having trouble seeing the show?
Every night from 6pm-8:30pm, and from 12:30-3:30 for matinee performances, we'll have live email and phone support available to get you started streaming and to answer your questions! Just email us at support@theatre2.org or call 479.777.7477
Can I cast the show to my TV or do I have to watch on my computer?
We’d love for you to cast the show to your big screen! Here is a list of steps for some common casting setups.
And here are some additional casting resources we’ve compiled for you to consider.
Unfortunately, due to the sheer number and variations of smart TVs and smart TV software, we aren’t able to individually troubleshoot hardware issues.
What’s the ideal browser to use?
We recommend using the browser that gives you the quickest speeds for your everyday use. Our top choices are Google Chrome and Safari.
How can I ensure the best streaming experience?
For showtime, if you’re experiencing issues, a first step might be to turn the wifi off on your other devices. Or, for the strongest connection, connect your device to your router directly with an ethernet cable.
What should I do if I’m experiencing connection issues during the show (e.g. video is freezing or audio is not working)?
Your video may need a minute to load. If it is not playing continuously, try pausing it and stepping away for a few minutes and then continuing the show once it’s had a chance to pre-load more of the performance. If you are experiencing connection issues, it may be related to your browser settings, internet bandwidth, or it’s a device-specific issue.
While we can't guarantee and may not be able to troubleshoot the performance of your specific hardware setup, we have a few recommendations that we hope will help:
Pause the video to allow it to load more fully.
Make sure you have the most updated version of the software you’re using.
Refresh your browser page or try switching to a completely different browser.
Make sure there are no other devices connected to your wifi that could be creating network traffic.
Try connecting to your personal Hotspot on your phone.
Restart your wifi router.
Try switching to a different device.
Is there a limit to how many people can watch the show with me?
Feel free to gather everyone in your household to enjoy the performance together.
Can I watch the performance again after it’s over?
For our production of Ann, you can watch on-demand within that evening's viewing window. If you don’t have enough time to enjoy the show, email tix@theatre2.org or call 479.777.7477 and our box office staff will extend your access.
How do I access my program for the performance?
Upon logging in, you’ll see your program notes on the same page as the performance.